Privacy Policy
1. Introduction
2. Definitions
“Personal Information” means any information about an identified or identifiable individual, including name, contact details, and payment data.
“Services” mean the integrated facilities management solutions provided by Facility Solutions Canada Limited (“FSCL”), including but not limited to cleaning and janitorial services, building maintenance, mechanical and electrical system management, landscaping, waste management, and other related operational support. Services may be delivered directly by FSCL or through approved Service Providers or Sub-contractors, as determined by FSCL in its sole discretion.
“Service Providers” or “Sub-contractors” mean any third-party companies, professionals, or entities engaged by FSCL to assist in the delivery of the Services. Service Providers may supply specialized expertise, equipment, technology, or personnel, and operate under contractual arrangements with FSCL to meet the quality, safety, and compliance standards established by FSCL.
“You” or “User” refers to any individual who visits or uses our Website or requests our services.
3. Information We Collect
3.1 Personal Information You Provide
We collect information you knowingly provide when you:
- Request a quote or submit a service inquiry
- Register for an account or client portal
- Subscribe to newsletters or marketing materials
- Complete surveys or forms
Typical data elements include:
- Name, address, email, phone number
- Organization or site location details
- Billing and payment information
- Job requirements, building specifications, or special instructions
3.2 Information Collected Automatically
When you visit our Website, we automatically collect:
- IP address and device identifiers
- Browser type, operating system, and technical settings
- Pages viewed, links clicked, and time spent on pages
- Referring URLs and geographic location (approximate)
This data is gathered using cookies, web beacons, and server logs.
3.3 Information from Other Sources
We may obtain information about you from:
- Service providers that help us verify identity or creditworthiness
- Publicly available sources for fraud prevention and compliance
- Business partners where you have consented to share data
4. How We Use Your Information
We use Personal Information to:
- Provide, maintain, and improve our services and Website
- Process quotes, service requests, payments, and invoices
- Manage accounts, schedules, and client support inquiries
- Send operational messages, updates, and appointment reminders
- Personalize marketing communications, subject to your consent
- Analyze usage trends and optimize Website performance
- Protect against fraud, unauthorized access, and security threats
- Comply with legal and regulatory obligations in Canada
5. Legal Basis for Processing
Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), we rely on:
- Your consent, where required, for marketing, analytics, and other optional uses.
- Contractual necessity to perform obligations you request, such as service delivery.
- Legitimate interest for security, fraud prevention, and improving our services.
- Legal compliance to fulfill statutory or regulatory duties
6. Disclosure of Personal Information
We do not install any software applications (spyware or otherwise) on your device, and we do not sell your Personal Information.
We may only share your Personal Information with Service Providers acting on our behalf (such as IT, payment processors, marketing platforms); Sub-contractors; our affiliates and subsidiaries for internal administrative purposes; professional advisors (lawyers, auditors); regulators or government authorities if required by law; and third parties in connection with a business transaction, such as a merger or sale
We require all recipients to appropriately safeguard your data and use it only for permitted purposes.
7. Cookies, Tracking, and Analytics
We use cookies and similar technologies to enable Website functionality and maintain your session, analyze Website usage through tools like Google Analytics and measure campaign effectiveness and personalize content
You may configure your browser to reject cookies or notify you before accepting them. Disabling cookies may limit certain features of the Website.
8. Data Retention
We retain your Personal Information only as long as necessary to fulfill the purposes for which it was collected, comply with legal, tax, or accounting requirements and to resolve disputes and enforce our agreements
Once retention is no longer required, we securely delete or anonymize your information.
9. Data Security
We implement administrative, technical, and physical safeguards designed to protect your Personal Information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption of data in transit (Transport Layer Security) and at rest where appropriate; access controls, authentication mechanisms, and role-based permissions; regular vulnerability assessments and third-party security audits and incident response procedures; and staff training
Facility Solutions Canada Limited will take all necessary legal action against any individual or entity responsible for a data security breach because of unauthorized access or use.
While we strive to secure your data, no transmission or storage system is entirely risk-free. Safeguarding your information is a shared responsibility: any password you establish to access restricted areas of our Website must be kept strictly confidential and must not be disclosed to anyone.
10. Your Rights and Choices
10.1 Access and Correction
You may request access to or correction of your Personal Information by contacting us (Section 13).
10.2 Consent Withdrawal and Opt-Out
- You may withdraw consent for marketing communications at any time by clicking “unsubscribe” in emails or contacting us directly.
- Browser-based opt-out tools can limit tracking cookies.
10.3 Complaint and Inquiries
If you have questions or concerns about our handling of your data, please contact us.
11. Children’s Privacy
Our services and Website are intended for adults. We do not knowingly collect Personal Information from children under 14. If we become aware of such collection, we will promptly delete the data.
12. Changes to This Privacy Policy
We may update this Privacy Policy at any time by posting a revised version with a new effective date. Your continued use of the Website after changes indicates your acceptance of the updated terms.
13. Contact Information
To exercise your privacy rights, ask questions, or file complaints, please contact:
Facility Solutions Canada Limited
209 1235 – 17 Avenue SW
Calgary AB T2T 0C2
Canada
Email: hello@facilitysolutionscanada.ca
Phone: 403 479 2529
Thank you for trusting Facility Solutions Canada Limited with your personal information. We are committed to safeguarding your privacy and ensuring transparency in how we handle your data.
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